It knows who it is
A defined character, purpose, point of view and relationship to the organisation.
Conversational Story Agents
Characters, brands and ideas that can talk back.
We design narrative-led conversational agents with a defined voice, memory, knowledge and role—built to guide, explain, perform and respond across digital and physical experiences.
Choose a context, then select a question. The agent answers through film or voice.
Conversational response
Select a question to begin.
“A chatbot retrieves information. A story agent understands who it is, why it exists and how it should speak.”
Conversational technology becomes more valuable when it has a clear identity and narrative purpose. The agent may embody a founder, character, expert, host, guide or brand voice—but it must remain useful, credible and recognisable.
We combine character development, approved knowledge, conversation design, voice, interface and escalation logic into one coherent experience.
The result can live on a website, inside an exhibition, at an event, through WhatsApp, by phone or as part of a larger transmedia world.
Beyond the Chatbot
The difference is not the model. It is the design.
The audience experiences the role, voice, judgement and usefulness of the agent.
It knows what it can say
Approved information, sources, boundaries and clear uncertainty handling.
It knows how to respond
Dialogue shaped around the audience, context, tone and desired next action.
It remains recognisable
The same identity can persist across film, voice, text, social and live experience.
Agent Architecture
Four layers working as one personality.
A convincing agent is not a prompt attached to a widget. It requires narrative, knowledge, interaction and operational design.
Voice and identity
Personality, tone, history, visual presence and behavioural rules.
Facts and sources
Structured organisational information, approved material and retrieval logic.
Questions and journeys
How users enter, what they ask and how responses move them forward.
Limits and escalation
What the agent must not claim, when it should defer and how humans remain involved.
Persistent Character
The character does not have to disappear when the film ends.
A virtual ambassador can continue through conversation, podcasting, social content and recurring narrative while preserving the same personality and world.
Applications
Different roles. Different forms of trust.
The strongest agents have a specific job rather than trying to answer everything for everyone.
A recognisable public voice
A persistent character or spokesperson capable of explaining the organisation, appearing in media and continuing the conversation.
Useful for launches, reputation, media ecosystems and audience community.Answers before uncertainty becomes friction
A venue-specific guide that provides practical, multilingual information across access, facilities, routes and preparation.
Useful for hospitality, attractions, museums, stadiums and public venues.Make specialist knowledge accessible
An approved expert voice that can explain complex products, policies, research or professional expertise in context.
Useful for founders, consultants, universities, healthcare and technical organisations.Let audiences question the story
A historical, fictional or educational character designed to respond consistently within the rules of its world.
Useful for exhibitions, heritage, learning, entertainment and transmedia projects.
The Story Talks Back
Visitors can interrogate the narrative instead of reading around it.
Conversation creates personalised routes through history, products, places and ideas.
Trust & Governance
Personality without loss of control.
A convincing voice must never come at the expense of accuracy, transparency or operational responsibility.
01
Approved sources
Responses are grounded in defined organisational material rather than unrestricted invention.
02
Clear boundaries
The agent understands subjects it may discuss and where uncertainty should be stated.
03
Human escalation
Questions requiring judgement, safeguarding or personal intervention are routed appropriately.
04
Continuous review
Knowledge, conversation patterns and user behaviour can be reviewed and improved.
How We Work
Design the role before training the voice.
We begin with the audience and job the agent must perform, then build the identity, knowledge and technical system around it.
Role and audience
We establish what the agent is, who it serves and the result it should create.
Identity and knowledge
We create the voice, behavioural rules, approved sources and narrative continuity.
Conversation and interface
We test questions, responses, tone, boundaries and delivery channels.
Integration and review
We launch the agent, connect required systems and refine performance through use.
Start an Agent Project
What should your story be able to answer?
Bring us the audience, knowledge and role. We will determine the right character, conversation model and delivery system.
Discuss a Conversational Agent →