“Is the route from parking completely step-free?”
Entrance routes, gradients, doors, lifts, drop-off points and accessible parking.
The Commercial Opportunity
1 in 4
people in the UK are disabled.
Latest Family Resources Survey, 2024–25.
Accessibility information is customer information.
Disabled households represent an estimated £446 billion in annual UK spending power. When visitors cannot establish whether a venue meets their needs, they may choose somewhere else before making contact.
Reach more customers
Make detailed access and facilities information available while purchase or visit intent is active.
Reduce information friction
Answer recurring questions without relying on opening hours or the knowledge of whichever staff member responds.
Build confidence before arrival
Help visitors understand routes, facilities, sensory conditions and practical considerations in advance.
The Information Gap
Good accessibility can still be invisible.
A venue may have excellent facilities, yet lose visitors because the relevant information is incomplete, difficult to find or dependent on a telephone conversation.
Traditional venue information
- Scattered across web pages, PDFs and policy documents
- Dependent on staff availability and memory
- Written in broad terms rather than answering specific needs
- Often unavailable outside opening hours
- Difficult for international visitors to navigate
With SENSE™
- One approved venue knowledge base
- Specific conversational answers across voice, web and QR
- Available before and during the visit
- Consistent responses across customer touchpoints
- Multilingual guidance where configured
What Visitors Can Ask
Detailed questions deserve detailed answers.
Each implementation is configured around the venue, its facilities and the approved information visitors actually need.
“Where is the nearest accessible toilet?”
Toilets, changing facilities, seating, baby care and assistance points.
“When is the venue usually quieter?”
Noise, lighting, crowds, quiet spaces and sensory considerations.
“Can I access every exhibition independently?”
Routes, restricted areas, alternative access and internal wayfinding.
“Are assistance dogs welcome throughout?”
Published policies, companion arrangements and venue-specific guidance.
“What does your allergen guide say?”
Approved menu and allergen information with clear escalation where staff confirmation is required.
Watch the Film
Ask anything. Plan with confidence.
Typical visitor questions become moments of independence when accurate information is available immediately.
Designed With Lived Experience
“A highly innovative solution with potential to improve accessibility across a wide range of public venues. It offers a straightforward, balanced and user-friendly tool to significantly enhance accessibility planning for individuals with vision impairment and other access needs.”
Joanne HewitsonFounder & CEO, Jo Rose Consultancy
Accessibility Consultant specialising in Inclusive Design and User Experience
How SENSE Works
Built around your venue. Governed by your information.
SENSE is a bespoke implementation rather than a generic chatbot placed on top of an existing website.
Venue and visitor discovery
We define the audience, use cases, facilities, channels and operational requirements.
Approved information architecture
Accessibility, facilities and visitor information is structured into a controlled knowledge base.
Conversation and interface design
The agent, tone, channels, escalation rules and visitor experience are configured around the venue.
Launch, review and updates
Information ownership, review cycles and ongoing support are agreed before deployment.
Example Conversation
Hear how SENSE responds.
A short, realistic example is more persuasive than another feature list. Use a visitor planning arrival, access and sensory needs before making a booking.
Audio demonstration
Visitor: “Is there step-free access from the car park, and is the route sheltered?”
SENSE: “Accessible parking is beside the east entrance. The route is step-free and approximately 35 metres, but the final section is not covered.”
Visitor: “Where is the nearest accessible toilet, and is there a quieter entrance?”
Live Demonstration / Fictional Venue
The Hungry Fork
“I use a wheelchair and prefer quieter seating. Can you explain the entrance, accessible facilities and the best time to visit?”
Try SENSE for Yourself
Call our deliciously fictitious restaurant.
The Hungry Fork demonstrates how a customer can speak naturally and receive detailed, venue-specific guidance without searching through pages of information.
Ask about step-free access, accessible toilets, lighting, quieter times, seating, menu information or general visitor facilities. The demonstration is fictional, but the interaction shows how SENSE can be configured around a real venue knowledge base.
Ask a natural follow-up question rather than reading from a menu of commands.
Test how the agent handles detailed accessibility and visitor-information requests.
Consider how the same experience could work for your own venue, hotel, attraction or public space.
Demo telephone: 0333 038 9863
The Hungry Fork is a fictional demonstration venue. Calls may be recorded for testing and service-improvement purposes.
Accuracy and Governance
Useful answers depend on controlled information.
SENSE is designed to communicate approved venue information, identify uncertainty and direct visitors to staff when a definitive answer requires human confirmation.
Venue-approved sources
Responses are grounded in information supplied or approved by the organisation.
Clear escalation
Where information is unavailable, sensitive or operationally variable, SENSE can refer the visitor to an appropriate person or channel.
Defined ownership
The venue retains responsibility for notifying changes to routes, facilities, policies and services.
Privacy-conscious deployment
Each channel is scoped around the minimum information required for the visitor interaction.
Frequently Asked Questions
SENSE™ platform questions
An AI accessibility assistant provides conversational access to approved information about a venue’s routes, facilities, policies and visitor experience. It allows people to ask specific questions rather than searching through general web pages.
No. SENSE communicates approved venue information. It does not replace professional auditing, legal advice or the venue’s responsibility to provide accurate facilities and services.
SENSE can be configured for hotels, visitor attractions, museums, restaurants, shopping centres, stadiums, transport environments, events and other public-facing spaces.
Yes, subject to the implementation selected. QR access, embedded web experiences and voice or telephone channels can be scoped around the venue and audience.
The organisation approves the source information and agrees ownership and review processes. Changes to facilities, routes or policies must be reflected in the knowledge base.
Multilingual delivery can be configured where required. Language coverage and quality assurance are agreed as part of the implementation.
Accessible Information. Commercially Intelligent.
Make your venue easier to understand before people arrive.
Talk to Visually Sonic about a bespoke SENSE implementation for your venue, attraction, hotel or public space.